Privacy Policy

Depending on how you use our website and facility, we may collect:

• Account information, including your name, email address, phone number, and profile details.
• Reservation information, including selected seats, visit date and time, duration, reservation status, and cancellation details.
• Payment records, such as the amount, payment status, method, and transaction references. We do not ask you to place payment-account passwords or wallet credentials in your profile.
• Facility access information, including reservation QR passes, check-in and check-out times, and verified access records.
• Technical and usage information needed for authentication, security, troubleshooting, and service analytics.
• Messages or requests you send to our team.

• Create and maintain your account.
• Process reservations, payments, cancellations, and facility check-ins.
• Show accurate seat availability and prevent overlapping reservations.
• Send service-related confirmations, updates, and important facility notices.
• Protect customers, employees, accounts, and business systems from misuse or unauthorized access.
• Understand service performance and improve our spaces and customer experience.
• Meet applicable legal, accounting, and regulatory requirements.

We do not sell your personal information. We may disclose limited information to service providers that help us operate authentication, database hosting, payment processing, email delivery, analytics, and website infrastructure. They may process information only for the services they provide to us and subject to appropriate safeguards.

We may also disclose information when required by law, to respond to lawful government requests, to enforce our agreements, or to protect the rights, safety, and security of our customers, staff, and business.

We retain personal information only for as long as it is reasonably needed for the purposes described here, including providing your account and reservations, resolving disputes, maintaining business and payment records, preventing fraud, and satisfying legal obligations. Retention periods may differ depending on the type of record and applicable requirements.

We use reasonable organizational, physical, and technical safeguards designed to protect personal information. Access to administrative records is restricted to authorized personnel and important staff actions are logged. No online service can guarantee absolute security, so please use a strong password and contact us if you suspect unauthorized account activity.